Odoo support services in the United States, delivered by an Odoo Gold Partner
Oakland is an official Odoo Gold Partner providing Odoo support services in the United States — SLA-backed help for companies running Odoo, whether we implemented it or someone else did. An ERP is not a set-and-forget system: tax rates change, users turn over, integrations drift, and Odoo releases new versions every year. Support is what keeps a live system live.
What you get
- A named point of contact and response-time SLAs per ticket priority, measured in business hours across US time zones
- Troubleshooting for Odoo Accounting, Inventory, Sales, Purchase, Manufacturing, and any custom modules we maintain
- Annual maintenance calendar: sales tax updates for the new year, year-end 1099 workflows, and closing-period support
- Version-currency advice: when to stay, when to patch, when an upgrade makes sense — tied to our upgrade service
- Quarterly health checks: performance, data quality, security settings, and integration monitoring review
- Handover-friendly documentation, so support knowledge lives in a system, not in one person's head
- Coverage for systems we did not build: a structured takeover audit before we accept the ticket stream
How we deliver: tickets, tiers, and scheduled care
Support runs on a ticketing system with priority tiers — from same-business-day response on blocking issues to scheduled improvements. Blocking issues (system down, invoicing stuck, integration failing) get a direct path to the engineer who owns that stack. Every quarter, the health check converts recurring tickets into fixes rather than repeat work, and the findings feed an improvement backlog your team approves.
US-specific support that pays for itself
Two annual moments justify the SLA on their own: the new-year tax update cycle, and year-end reporting — 1099 vendor statements among them. We schedule both proactively, so January does not become a support pile-up. And because we work across US time zones, a West Coast morning ticket does not wait for an East Coast afternoon.
Proof, not promises
Oakland's implementation record is verifiable on our official odoo.com partner listing — 100+ customer references with a ~90% average customer rating. Ask us for references in your market.
Odoo support FAQs
What does Odoo support cost?
Support is priced per tier in USD, based on user count, modules in scope, and custom code we maintain. A quote follows a short audit of your environment — we will not sell a tier we cannot honor.
What is included in your Odoo support SLA?
Defined response times per priority, troubleshooting across Odoo modules and our custom code, scheduled annual tax and year-end maintenance, quarterly health checks, and upgrade-readiness reviews. Odoo S.A.'s own support covers the software product; our SLA covers your live operation.
Can you take over support from another partner or our in-house team?
Yes. Every takeover starts with an audit of the database, custom code, and integrations, with findings documented before we accept tickets. We will tell you plainly if we find problems — including problems the previous provider left.
Book a discovery call
Tell us how your current setup responds when something breaks — or how it doesn't — and we will propose a support tier with defined response times. Call +971 4 5616 837 or book a discovery call through the contact form.
Get in Touch
Buhaira Corniche, 43132 Sharjah,
United Arab Emirates