Privacy Policy

Oakland ("Oakland", "we", "us") is an independent company and an official Odoo Gold Partner providing Odoo implementation, customization, migration, integration, training, and support services. This Privacy Policy explains what personal data we collect through odoosoftware.com (the "website"), why we collect it, how long we keep it, and the choices you have. It applies to website visitors, prospective clients, and event or newsletter contacts. It does not govern data we process for active clients inside their Odoo environments — that processing is governed by the applicable services agreement. Last updated: 25 October 2026.

Who we are and how to contact us

The data controller for this website is Oakland, registered at Office 1103, Balrasheed Tower 1, Buhaira Corniche, Sharjah 43132, UAE. For any privacy question or request, contact us at sales@odooerp.ae or by mail at the address above.

What personal data we collect

  • Contact and lead data. When you submit a form, book a call, or email us, we collect the details you provide: name, business email, phone number, company name, role, and the content of your message.
  • Newsletter and event data. If you subscribe to our newsletter or register for a webinar, we collect your email address and registration details.
  • Usage and device data. We collect standard web analytics: pages visited, referring URL, approximate location derived from IP, device and browser type, and interaction events.
  • Cookies and similar technologies. We use cookies for essential site functions, analytics, and (where enabled) marketing measurement. You can control non-essential cookies through the consent banner and your browser settings.
  • Recruitment data. If you apply for a role, we process your CV and application details solely for recruitment purposes.

How we use your data

We use personal data to: respond to your inquiries and prepare proposals; operate and improve the website and our content; measure campaign performance; send communications you requested (you can opt out at any time); and comply with legal obligations. We do not sell personal data, and we do not share it for cross-context behavioral advertising.

Legal bases (for visitors from the EU/UK and other regions with similar rules)

Where the General Data Protection Regulation applies, we process data on the following bases: consent (marketing emails, non-essential cookies); performance of a contract or pre-contractual steps (responding to your inquiry, preparing proposals); legitimate interests (site analytics, security, business development); and legal obligation (records we must keep by law).

Sharing and disclosure

We share personal data only with: service providers under contract (hosting, CRM, email delivery, analytics, scheduling tools), who may process it only on our instructions; professional advisers (accountants, lawyers) where necessary; and authorities, where required by law. A current list of our main processors is available on request. We may disclose data in connection with a corporate transaction involving Oakland, under confidentiality protections.

International transfers

Our service providers may process data in countries other than the United Arab Emirates. Where personal data leaves the EEA or UK, we rely on adequacy decisions or standard contractual clauses, supplemented by technical and organizational safeguards.

Retention

We keep lead and contact data for 24 months after our last interaction with you, newsletter data until you unsubscribe, analytics data for 24 months, and records we are legally required to keep for the statutory period.

Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, to object to processing, to withdraw consent, to receive your data in a portable format, and to lodge a complaint with a supervisory authority. Residents of US states with comprehensive privacy laws may have additional rights, including the right to know, delete, and opt out of targeted advertising. To exercise any right, contact sales@odooerp.ae; we will verify your request and respond within the time required by applicable law.

Security

We apply technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and least-privilege practices. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

Children

This website is a business-to-business site and is not directed to children under 16. We do not knowingly collect data from children.

Third-party sites

Our content links to third-party sites, including odoo.com, odoo.sh, and the official Odoo documentation. Their privacy practices are governed by their own policies; we encourage you to read them.

Changes to this policy

We may update this Privacy Policy as our services, tools, or legal obligations change. The date at the top of this page shows the current version. Material changes will be announced on this page.

Contact

Oakland, Office 1103, Balrasheed Tower 1, Buhaira Corniche, Sharjah 43132, UAE. Email: sales@odooerp.ae. Phone: +971 4 5616 837.

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